Category: Latest Highlights

How Leadership Is Redefining Performance Across Hotels, Resorts, Restaurants, and Hospitality Groups. Across the HORECA sector — Hotels, Restaurants and Catering — the role of the General Manager has fundamentally evolved. Operational oversight alone is no longer enough. In 2026, successful General Managers operate as strategists, culture builders, financial stewards, and growth leaders.  Rising operating […]

Experiential Events: From Setup-To-Storytelling Strong event margins begin with immersive design. Clients are investing in environments that create emotional engagement and social visibility rather than traditional banquet setups. Premium revenue drivers include interactive chef-led stations and creations, multi-sensory lighting, projection mapping, thematic brand takeovers, and curated content creation spaces. These elements transform ballrooms into storytelling […]

For Operations Managers in 2026, success is no longer about perfection. It is about systems that perform reliably, every day, and even more so, during your peak hours of service.  Contrary to what many believe, HORECA operations is not about flawless execution. It is about building efficient, resilient, pressure-resistant systems that perform consistently—without the need […]

The festive period is a defining moment for HORECA operators. As travel increases, and guest expectations rise, services beyond rooms and food, such as event management, decor, transport, tour partnerships, and content creation, become critical to delivering memorable guest experiences and commercial advantage. These industry services are no longer secondary functions, they stand as strategic […]

During the festive season, when tourism is at its peak and social gatherings increase, professional presentation becomes a silent but powerful communicator of service quality. From vibrant city restaurants, to business hotels, coastal resorts, safari lodges, camps and more, uniforms, branding, and packaging act as critical guest touchpoints, shaping perceptions before a word is spoken. […]

Safety, security, and energy management form an invisible framework that allows hospitality operations to perform and thrive without interruption. During peak trading periods, when occupancy is high, events are frequent, and operating hours are extended, these systems are continuously tested. In such conditions, preparedness is not optional, it is the difference between controlled operations and […]

In professional hospitality, cleaning and hygiene are not support functions. They are core operational disciplines that directly influence safety, guest confidence, staff performance, and brand credibility. During peak operating periods, when occupancy rises and service intensity increases, hygiene standards are constantly tested across kitchens, dining areas, guest rooms, washrooms, and all public spaces. This is […]

Excellence in accommodation and spa operations begins long before guests arrive. Every detail, from the support of a mattress to the scent and performance of wellness amenities, shapes perceptions of quality and determines how an establishment is remembered. For professionals across housekeeping, spa therapy, front office supervision, and accommodation management, success lies in understanding how […]

From front-of-house to back-of-house systems, equipment and technology are central to how HORECA businesses deliver reliable, repeatable service. As demand for hospitality services rises with higher customer traffic expected during the festive period, operators face increased pressure to deliver consistent levels of service at every touchpoint. During peak periods, smart, well-integrated equipment enables service areas […]

In Kenya’s increasingly competitive HORECA landscape, beverage service has evolved into a strategic discipline, one that directly influences guest perception, revenue growth, and brand positioning. For professionals at every level, building their careers behind the bar, to those managing multi-outlet beverage operations, one thing remains constant, excellence in beverage service is no longer optional, it […]